UAE Ministry of Energy and Infrastructure Streamlines Services Through Bureaucracy Reduction

 


The UAE Ministry of Energy and Infrastructure has embarked on initiatives to simplify procedures and improve customer experiences when accessing various services. It announced eliminating bureaucratic red tape from 21 different processes to make things more efficient for the public. Over 745,000 government procedures were cancelled as a result.   


This translated to enormous savings of 21 million hours previously spent by residents and businesses dealing with paperwork and approvals. Ministry visits dropped by 75% after digitizing most transactions online. Customers also reported a 91% increase in satisfaction due to the revamped, hassle-free system. 


Streamlining operations in this manner supports the country's overall aim of improving livability and competitiveness as an investment destination. With bureaucracy reduced, the private sector can pursue opportunities more productively without wasted time or resources. Residents enjoy higher convenience accessing important services related to infrastructure and utilities.


The ministry honored leading teams responsible for pioneering the changes through its award program. This encourages continuous innovating to address challenges, meet evolving needs and keep pace with technological advancement. Employees feel motivated to develop trailblazing solutions enhancing government performance.


As the enabler of key economic sectors, the ministry remains committed to service excellence. It wields flexibility and vision to establish advanced, people-centric processes. This drives greater efficiency across utility providers, contractors and stakeholders in the energy and infrastructure spheres.


The successful bureaucracy elimination sets an example for other government entities to simplify dealings for the public. It underscores the UAE's progressiveness in building a facilitating business environment through simplified regulation and world-class e-governance systems.

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